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Phone Calls

Lesson 48 · שיחות טלפון

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Phone calls are still the main way to deal with banks, insurance, government in Israel. Call menus, hold times, transfers between departments. Vocabulary to navigate them confidently.

Answering & Greeting

Identifying Yourself

Asking & Asking-To-Speak

Hold, Transfer, Disconnect

Misunderstanding & Clarification

Ending the Call

Customer Service Specific

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Phone Dialogues